is OliveNet any good for internet speed in Marbella?

by Lucy

OliveNet Marbella

Hi All

I'm looking to change my internet provider.

I'm currently using Orange, but the speed is so slow and I've seen OliveNet offer Fibre Optic and I'd be grateful if anyone uses OliveNet and if they could share there internet speeds and review of them please or any other good provider.

Thanks

Comments for is OliveNet any good for internet speed in Marbella?

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Dec 26, 2023
Rating

Zero customer service
by: Graham

When the service works it is ok. However, if you have the misfortune to need to speak to Customer Services then you will find they are generally incapable of solving anything. I recently had a billing query with them. Having wasted several hours on the chat line where I was promised responses which never happened I finally found someone who seemed interested in resolving my problem. I emailed all the details to Maryana and then had a responses asking for proof of payment from my bank. Funnily enough it is all on their own billing system ... enough said. Is their internet ok, yes, sadly their billing platform is appalling and their customer services equally bad. Just look at the reviews on Trustpilot, all the recent reviews are 1 star.

Dec 28, 2022
Rating

CUIDADO AL CONTRATAR CON OLIVENET
by: Anonymous

Cuidado al contratar con OLIVENET. Tuve muy mala experiencia en la activación del servicio tras 21 días esperando desde que firmé el contrato y muy mala experiencia para darme de baja. Actualmente estoy con otra compañía aunque tenga que seguir pagando a OLIVENET hasta cumplir 18 meses de permanencia mínima y ahora que se cumple el contrato en enero de 2023, pretenden hacerme pagar 12 días más desde que me cumple la permanencia hasta finales de enero por ciencia Divina … unos piratas !!!

Aug 30, 2022
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They are fine...
by: Anonymous

I've had Olivenet fibre fpr 5 years, its been great. the speed has increased and the price still the same(29.9 euro/month). Over wifi I get 110 bps each way, which is limited by the wifi design in your laptop/mobile/tv - with a Cat6 cable direct to the Huwai router I got 3 Gig/s three days ago.....The accounts dept is quite reasonable and they speak english among others, which is more than the spanish ones do. You can easily visit their office too.

Aug 29, 2022
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Dreadful speed, dreadful staff
by: Anonymous

The speed can be 1 10th of what you pay for and if you complain your spoken to like your dirt literally shouted at and called a lair, shocking company

Apr 17, 2022
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never a problem
by: fran

some people don't understand to configure complicated iPhones or other Apple devices and blame it on Olivenet. Our house is apple free and everything works fast and reliable.

Apr 16, 2022
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Terrible Accounts
by: Anonymous

The accounts department is definitely very, very amateurish. And they literally ask you to show bank account statements AND remind them which of their accounts you paid it into if they can't find your payment.
They do however allow you to pause the service over the winter or at anytime given notice.
Saying that I had no Internet for ages, turned out they simply failed to switch back on. No refund. 🤦🏽‍♂️

Apr 16, 2022
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disconnected
by: Anonymous

If you miss a payment they wil not send a reminder but just disconnect your internet without prior warning within 6 days.
They will say that they are not obligated to send payment reminders.
No timeline is given by customer service after sending proof of payment + extra 15 euro charge when the service will be reconnected. The internet works but primitive billing practices and some of the customer service personnel are unfriendly.

Oct 13, 2021
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no problem with Olivenet
by: Anonymous/Pete

they have been very good over three years now. currently steady 320 mbps for 29.9 euro/month. 2118pm at night. I transfer 3 months worth every 3 months. For full months you can opt out if not in town.

Oct 13, 2021
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Fibre Optica
by: Anonymous

Try AVATEL
very good !! fibra optica!
they have very good "offertas"
+2xmobil+tv+fixed line.

Oct 13, 2021
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Hide Behind Terms & Conditions
by: Haq

Cut off, their fault, no apologies and not a cent in compensation. No app, no on-line account manager. Don't accept credit card payments. Rude service.
Besides that, not too bad service we pay for 300mbs get about 70.

Jul 16, 2021
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Internet not working Avemida Flor de Loto El Paraiso
by: Anonymous

Are you aware of a fault in the El Paraiso area? I restarted the router and the Internet is still not working.

Jun 24, 2021
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Avatel
by: Anonymous

Avatel
Fixed tel. line +internet 600 Mb
2 mobile phonenumbers
And national and international tv channels
For 50 euro😊
I am happy with it

Jun 24, 2021
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Dear Customer
by: OliveNet

Dear Customer we published the message on Facebook:

Dear customers, 
We have found a fault in the internet connection in several zones. The technicians are working on it. The phone lines are saturated and for now it will be difficult for us to answer your call. We will keep you informed.
Thank you for your understanding and patience.

Now the connection is back, and the issue have been solved.

Jun 24, 2021
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NO!!!
by: Anonymous

It use to be. Now the internet is not working and they are not answering mail, messages or phone

Apr 02, 2021
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Great customer service
by: Steve

Moved from Avatel to Olive Net, great decision. Excellent customer service in English, very responsive and well organised. €60 installation charge is clearly explained and in their literature so don’t understand some of the comments from others unless they he Spanish language service desk is very different. I have even tried to call out of hours and they have called me back without prompting
We have had three engineer visits; installation, a cable fault and a router move. All were quick, efficient and professional.

Feb 22, 2021
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Olive net racist
by: Patrick

On the website, they show that there is free installation, but when the customer service noticed that I am a student, they charged me 60 euros for the installation. That’s a joke. Why you’re putting extra fees on the student? Students require more time or more effort than the other normal people??? I don’t why they are so racist to the students . What’s wrong with the students ? I have apartment with a contract for more than 2 years so why they are charging 60 euros for students. Please stop being racist and I will take legal action because that’s not acceptable to be racist to the students.

Dec 05, 2020
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Bad service
by: Anonymous

I had the same problem. Wanted to cancel the contract, because of moving. When I call the support department the girl on the phone told me that it is free and I don't need to pay extra charges about cancellation. Just need to go to the office to sign. I went to the office and the girl there told me that it's ready, but I must pay and next month, because thy had 1 month notice by the contract. At the end...the problem is not about this 19 €, it is about the different information and the way how they cheat customers. In generally....all this 3 years with bad connection. We paid for 100Mb and in the evening the speed was 3, 10mb, we couldn't watch tv. And in the evening you can't report about the problem, because they close at 19:00.

Nov 25, 2020
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Mad about Olivenet policy
by: Maria Zbate

I've been a s subscriber for three years. When decided to move residence, I went to their office in SanPedro to tell them so. I said I'm not sure whether to renew the contract or to keep it but I was going to let them know in a week. The employee smiled and said: "Alright, see you then", instead of letting me know that in case I terminate the contract I should send them an email five days before the end of the month .... bla, bla, bla. (You know, everything is written at the end of the page with the smallest letter, on old trick every company uses so we don't pay attention to it).
After one week, I went back to them to let them know I want to end the contract; that was like two weeks ago. They said ok, but I will have to pay for the month of Nov.! I said, no way, I already told them I'm not going to use it as I moved out. "-But you did not send the email to us, five days before .....". Be very careful with these robbers, they won't never hesitate to rip your pockets. So, against my will, they will take 25eu out of my account!

Nov 07, 2020
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Avatel
by: Anonymous

I am very happy with Avatel

Nov 07, 2020
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Live in central Marbella
by: Anonymous

I had Orange and was constantly having issues. Changed the router 3 times. I went with OliveNet. They are a great provider. I’ve been with them 1 1/2 years.

Nov 06, 2020
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Satisfied
by: Smeets

I have internet from olivenet now for 5 years. I am very satisfied. Once internet wasn’t good , one call and the problem was solved.

Nov 15, 2019
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not that good anymore
by: Anonymous

I Should have 600Mb by invoice (used to be 300Mb) , did recently a few speedtest , got between 35Mb and 43Mb on Wifi ,( NO TV on) a bit higher with the PC Hdmi cable direct but never 100Mb, that's a lot less than promissed
IPTV was bad last year , they charged less during that time , thought that was fair but they took several hundered € in retro from my account , many friends having the same experince recently , complaining did not help , pretty rude answers and it feels like a rip off.

Oct 07, 2019
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5 stars company
by: Anonymous

Speed is very good, excellent customer service, never had a problem with them. I am a customer for almost 2 years.

Oct 06, 2019
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Thieves
by: Anonymous

Olivenet are thieves, watch your invoices carefully.

Sep 20, 2019
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router
by: Anonymous

Ref the slow Olivenet router. I called them about mine and they swopped It for a better Huawei unit.

Sep 20, 2019
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Fibre Optic Speeds
by: Anonymous

We have 3 apartments with Olivenet Fibre Optic in Marbella. We find that their speeds are always higher than the speed they are billing us for. One thing to note is that their standard router (in common with most operators) is not able to handle WiFi speeds as high as the wired connections. We deal with that by connecting our own high speed router for WiFi.

Technical support has been excellent.

Sep 20, 2019
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Avatel
by: Anonymous

Try Avatel...... very happy with it

Sep 20, 2019
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No Problem
by: Anonymous

Olivenet moved to the back of Banus this year, easy to get to and park. Prices have come down(29.9 euro/month for 100mb fibre) and over two years found them excellent and reliable. Best go to the shop and pay 3 months at a time. If you are away for exact months you can make a no-pay period. Their online accounts system(long promised) is still no where.

Sep 20, 2019
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Invoice
by: Kent

Be extremely careful about the invoice they are cheating and charge more than they should. They are taking out several 100 more over a year if you let them do the payment automatically.

May 07, 2019
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Very happy with service
by: Anonymous

Just had fibre optic installed in el pinillo by Olivenet. Customer service and technicians excellent. Getting real 100mbs. Am very happy.

Jun 30, 2018
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Alarms
by: Anonymous

In modern alarm systems the installed control unit would use both 4G SIM and internet(or land line) as duplicated access to the control centre. The 4G or land line would run on battery for a few hours in a power outage.

Jun 29, 2018
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OliveNet and houses insurance.
by: Anonymous

Be very careful using fibre optic modem telephone system. The router needs power. If burglars cut the power then the link for the alarm to the central response unit is cut. I have been seeking insurance for our house and ALL (7 insurers) said that if the telco system used a router then the house is NOT insured for burglary; fire etc. I use a copper wire landline for the alarm system and fibre optic for WiFi. OliveNet haven’t been very stable in their delivery... Choose wisely..

Jun 29, 2018
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Installation time
by: OliveNet

The OliveNet requesting the basic list of the necessary documents and information for the installation. From the moment you sign the contract it takes from 7 to 10 working days to complete the installation. There is a special option to make the installation in 2 working day if requested.

Thank you.
Sincerely your OliveNet Team.

Jun 25, 2018
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Customer Service non-existent
by: Mark

Took about a week to comply with all strange requirements from Customer Service to get fiber installed. Then, installation was supposed to be completed within 7-10 days. But needless to say, Customer Service has, since they got all paperwork, crawled back under a rock. And no technicians has ever called or showed up.

To me, they act amateurish and has no credibility what so ever. I can only imagine what would happen the day you run into any real problems with them.

Jun 24, 2018
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The wordt company I ever met
by: Anonymous

Hi Olivenet is the worst company I ever met. After waiting for a mecanic for five days they didnt show up. So no internet (and no camera no alarm etc) in our holliday home.

Probably havr to come back grom my homecountry especially for this again.

Jun 11, 2018
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Excellent Internet service
by: Anonymous

We have 3 separate accounts in properties in Marbella (2 at 500mbs,1 at 50mbs) and we have found the company excellent over a couple of years now in stark contrast to Telefonica and Vodaphone - I cannot speak highly enough of their engineers both on the phone and on site. They are generally English-speaking. We have had only one serious outage which was when they were doing a system upgrade last year and the work took longer than planned. To compensate they permanently increased all client speeds at no ectra cost. In our case from 400 to 500mbs..

A couple of points might be helpful for would-be customers: -

1) The supplied WiFi router is not capable of handling 500mbs so you will need to either cable-connect TVs and Xbox (which is always more reliable anyway) or put in your own gigabit router to obtain the absolute maximum performance. This is the reason why some customers might think they are not receiving the speed they are paying for. They are but not via the WiFi.

2) I recommend that you do not take the available IPTV service. This is expensive and seems to give a lot of problems for users. Look for alternatives.

Jun 11, 2018
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worst company on the coast
by: Sergio

Internet is not reliable and the customer service basically tells you Fxxc off thats why.

Jun 08, 2018
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IPTV
by: Anonymous

Well WLIPTV dissappeared 2nd June. Doesn't look like its coming back either. I kissed bibi to 29.99 euro......
Sizing a dish up.....

Jun 08, 2018
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Estafadores
by: Anonymous

Cuando te quieres dar de baja te obligan a pagar el mes completo por adelantado, porque "viene en la clausula 4 y tienes que cumplir lo firmado". Palabras de la responsable de bajas de Fuengirola.
Además, de vez en cuando, se corta la señal durante un tiempo indefinido y lo atribuyen a actualizaciones (no intentéis llamar cuando esto pase porque no os lo van a coger).
Ni siquiera te lo reintegran. En definitiva, Olivenet es una gran compañía... de quedarse vuestro dinero.
Nosotros vamos a reclamar. Vosotros estáis avisados.

May 24, 2018
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Olivenet/feedback
by: Anonymous

I've got 100/300mbs Olivenet Fibre and it is very good. No problems except the Router/Fibre modem they supply is limited to 100mbps speed only and I've got Cat 7 cables installed too. Their IPTV is rubbish as per other comments, I use WLIPTV(works on TV and IPADs) and that seems about the best available in the area. You only pay monthly when you need it, c. 250 channels, 525 films and 14 day catchup(this does hang/need restart quite often though), some IPTV channels (e.g. discovery) are obviously throttled and hang too.

May 24, 2018
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Movistar
by: Anonymous

Why not use Movistar - 300mbs download on fibre optic (upgraded for free from 100mbs) and connect to internet with a vpn to watch iplayer, itvhub, eytc?

May 08, 2018
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IPTV
by: Anonymous IPTV

For those of you complaining about the Olivenet IPTV service may i recommend that you Google UK IPTV service providers (superior IPTV) are very good. As long as you have an internet connection of at least 10mb you should be able to purchase an IPTV service from the many providers out there. All you need to purchase is a android box from Amazon approx 40 -70euros. Then download the free software ie (STB emu )or (perfect player) to get yourself up and running. IPTV services range from about 8 eur to 12 eur per month or approx 80 euros if you pay for the year. There are plenty of how to install IPTV services on youtube with plain easy steps to follow. Most IPTV service providers offer all the UK and USA channels with hassle free streams. Enjoy

May 06, 2018
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Shambolic service
by: susan Jones

Absolute rubbish . We pay 80 euros per month every time we visit our apt there is problems with olivenet . Presently no catch up for one week totally unacceptable . We have phoned visited office etc . Unsatisfactory feedback . We are fobbbed off constantly with same old response . Wish we’d never bothered signing up . Most appalling

Mar 22, 2018
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Internet TV
by: IPTV Spain

Hello there, please email oliver.walczak2@gmail.com , I have a solution for your Internet problems and a very good TV offer if you’re interested.

Feb 28, 2018
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OliveNet
by: Tim D. Wilkie

We decided on copper wire for the phone. If router or OliveNet servers go down then you have no alarm coverage and no insurance coverage. Then it just comes down to WiFi provider and TV ... Using VPN and Apple TV/Netflix works well.. OliveNet may have a better service for those who want to switch their WiFi as they don’t live permanently in Marbella. ALL providers have problem customer service interface but with OliveNet you can walk into their offices in San Pedro and thump the desk...

Feb 28, 2018
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Good internet but don't bother with faster speeds
by: Chris

Hello

We've had this for around 3 weeks now (as of March 2018) and have found it to be very good as a service however what they don't tell you is that the router they give is not capable of giving you the 300MB+ so if you are getting it just get the 50mb service unless you have your own very fast router.

Hope that helps,

Chris

Jan 30, 2018
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p.s.
by: Anonymous

My previous speeds are in the morning, before the yanks clog up the Net. 59/24 mips at 1848 pm.

Jan 30, 2018
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good internet
by: Anonymous

I second most people here. Fibre direct(100mips) into our new appartment is excellent, with occaisional weekend short outages for upgrades. PC with a LAN cable direct to the router we're getting 85 mips up/download; using WiFi about 27 mips.

Their UK IPTV is simply most of the basic freesat UK HD channels but no subscription ones at all despite this being implied by their web site(I assume they have been threatened by SKY). IPTV does freeze quite often and its worse on their otherwise very useful catch up facility. The picture quality isn't bad though; when not freezing or pixallating. I'd be very interested in any recommended alternative IPTV suppliers.

Jan 14, 2018
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OliveNet
by: Tim

I have sold a house with Okivnet and want to transfer the contract (new house will need wire installion). Is it best to transfer a contract or to cancel and sign a new contract - or is it best to use another Provider?

Jan 13, 2018
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Broadband only with Olive Net
by: bwdc

I have broadband and generally its okay at best...but I often have very slow speeds..today its 1.5MB download BUT 15MB upload speed as an example. Look its better than most but a long way from being stable. The issue seems to be from their servers to the outside world. If you do a speed test to their server it comes out as 30MB, yet when you change the server to a 3rd party server it comes out as 1-2MB...

Also their servers are often in Eastern Europe (russia and Ukraine?) this creates issues when trying to log into UK banks as they automatically restrict transactions, same with my UK based email service...

So mixed results really. I don't have TV services and don't intend to for same reasons as other posts.

Jan 11, 2018
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Olivenet
by: Anonymous

Olivenet have not provided service in the Marbella area since before Xmas ,

Dec 28, 2017
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OMIC & SETSI
by: Anonymous

If you have a problem with Internet Providers / telephone companies / telecommunication organisations / etc., submit your reports to one or both of these organisations and request an investigation. At the end of your reports specify precisely what you want as a result of the investigation (can be a number of points):

OMIC (oficina municipal de información al consumidor);
SETSI (Secretaría de Estado de Telecomunicaciones y Sociedad de la Información).

Locate your local OMIC office here:
http://www.consumoresponde.es/con%C3%B3cenos/local%C3%ADzanos/entidad/oficinas_municipales

In "Tipo de entidad", select "Officinas Municipales" and then put in your post code (C.P.
- Codigo Postal), or a nearby post code, and the results will show you the address of your nearest office.

SETSI can be found here:
http://www.usuariosteleco.gob.es/Paginas/Index.aspx

SETSI, Calle del Capitán Haya, 41, 28020 Madrid.
Phone: 913 46 15 00

Generally, Telecommunication services in Spain are in a sad state. Riddled with technical problems and or billing problems.
And little or no sense of genuine client service.

Be sure you keep as much judicial evidence as you can relating to whatever problem you have with your Net Provider / Telecommunication company, and submit COPIES with your reports to OMIC / SETSI (keep all originals in your own possession).

I had a serious problem some years ago with an Internet Provider organisation. Trying to reason with the staff was like trying to negotiate with a group of psychopaths in an asylum. Then they sent a debt collector after me for money I never owed them, and they threatened to put me on some sort of "credit BLACKLIST". It was a surreal and very sick situation... quite a nightmare for some time... but very typical of the way many Net Providers / Telecommunication companies comport themselves here in Spain.
I submitted an 80-page report of every single detail to SETSI. I had even kept recordings of all telephone conversations that I'd had with the staff of the Net Provider in question.
SETSI resolved the problem quite quickly.
In reality, the Net Provider that had caused the problem in the first place should have been obliged to pay me financial compensation for the incredible disturbances they caused to my life. But I understand that this is a trickier sort of judicial affair in Spain than in other countries.

The more people that request investigations from OMIC and SETSI in relation to the problems that Net Providers and Telecommunication companies in general cause in Spain, the better regulated this field should eventually become. Theoretically ;-)

Hope this information is useful and helpful to any of you consumers out there who have been badly treated by any Net Provider / Telecommunications company here in Spain.

Best of luck with all the judicial cases you are all going to submit now to OMIC / SETSI.
I look forward to reading your success stories over the coming months.

Bye, bye!

Dec 05, 2017
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Warning...Rip OFF!
by: Anonymous

I was treated with utter contempt and disrespect by Maxim when I visited OliveNet’s SAN Pedro office. I was questioning 4 months of undisclosed Olivenet charges that I was not advised of in writing /by email post or telephone .
A disgrace. The sooner I leave them the better as so many of you have expressed yourselves on this blog!

Nov 18, 2017
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olive not tv
by: Anonymous

i have been complaining for months about the terrible tv reception they keep fobing me off with excuses iwill soon be demanding they rip out their complete system and refund all i have paid them

Sep 25, 2017
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Re: Are we tied to Olivenet
by: Anonymous

Your broadband is probably ok, mine is but the tv was awful so we cancelled it. I now have perfect TV (UK only) with a guy I know but don't know if it's suitable for communities with various nationalities. You will just have to check with olivenet to see if you cancel the tv service and then let the residents source their own tv solution.

Sep 19, 2017
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Are we tied to Olive Net
by: Anonymous

Looking for some help please. We have to and broadband with Olivenet and are very unhappy with the constant dropping out of and losing channels etc. Olivenet installed all in our community, does that mean we can not go to anyone else for our broadband, our community admin seem to suggest this is the case, but I just can't get this? We were going to change to supplier, but it has been suggested to us that it could be the broadband that is the problem with the to streaming, so we could be no better off unless we changed our broadband supplier too! I am very co fused, don't know enough about these things and don't want to make an expensive mistake. Any help would be appreciated. Thanks

Sep 03, 2017
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Olivenet IPTV
by: Anonymous

I see lots of complaints about the Olivenet IPTV service. One needs to distinguish between their (apparently poor) TV service and their excellent fibre optic service.

There are many, many, alternatives for the TV at much lower prices. Do a Google.

My suggestion is simply to drop Olivenet's TV but definitely retain their fibre optic service.

Sep 03, 2017
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Pathetic Olivenet IPTV and very poor customer relations
by: G Fleming

I have been with Olivenet for several years now and have endured very poor customer support when it was needed. They have a deny deny deny approach until you provide enough evidence for them to admit there is a problem. This is extremely annoying!!! The latest is the IPTV channels freezing and numerous channels dropping off the list (mainly Sky). As usual when this was reported (by wife) there was a denial of any knowledge of problems with the system. When pressed they sent out a technician who continued with the denial and blamed the problems on our HDMI cables (what a joke). So when i called them to ask why we were having the problem it was only then they admitted to having a problem with the channel provider they receive the service from and the issue would be resolved by the end of the month. Guess what ..........no change!

Sep 02, 2017
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Fibre is fab
by: Ben

I have just signed up for fibre 400MB at €60 per month and it is super fast and so far has been very reliable. I use the internet for work and the kids can stream movies at the same time.

Aug 14, 2017
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Olive net service
by: Anonymous

Hi, I have olive net in my apartment and the internet is generally fine however I do know of others in different developments that have issues with internet also.

My main issue is that the tv is very poor. The picture freezes regularly and the quality is very poor for watching movies and sports. This is the UK package. I spoke with Olive net and they are aware of this poor picture and quality of their service which is more annoying. They say they are trying to fix the issue but not good enough as they are still happy to take my monthly payment.

I would try and find a different supplier as I will be doing.

Jul 10, 2017
Rating

Change supplier from Orange
by: Anonymous

I have had Olivenet for over a year in two apartments in Marbella and I cannot speak highly enough of them. Speed is always exactly as promised (often a little but higher). Regarding service, you really do need to go to their office where the staff are very good.

Note that I only take fibre optic: no telephone and NO TV. Their TV option is very expensive and seems to be subject to many complaints. The basic fibre optic service is great and there are plenty of alternatives for TV.

Jul 10, 2017
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Various
by: OliveNet

Please for technical support you can contact us on +34 951 196 360 or at soporte@olivenet.es

If you have any consult regarding administrative issues, you can contact us on +34 951 156 363 or at info@olivenet.es. For standby you can send the request to standby@olivenet.es and cancellations to baja@olivenet.es

Regarding the television service, and due to the constants upgrades on the technology it requires as well an upgrade on the terms and conditions from the providers which not always are the best with the suppliers' conditions. At that point, new deals must be reached, fact that unfortunately takes time because the purpose is to get the best conditions and service for everyone.

Jun 05, 2017
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overcharging and bad customer service
by: K

They charged me 121 EUR for the installation in January 2017. In April after not being ever to talk to anyone for technical problems, or upgrades to my account, and being double the price compared to Movistar, and Orange I decided to cancel the service.. After canceling the service in April they are still trying to charge my bank account in May and June.

May 28, 2017
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DREADFUL SERVICE
by: Anonymous

Olivenets' dreadful service has continued, despite their letter on this forum dated JUNE 2016 in which they stated they would be glad to improve their service. Instead one year later their service has decreased 100%. They send out messages with excuses for their bad service asking for your reply, that we as customers reply to as it affects us greatly and we receive NOTHING back. In any other country the Government would have closed them down and there would have been hundreds of liability cases to follow. This is probably already reaching that stage.

May 24, 2017
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Re: loss of sky channels
by: Anonymous

Please email to the address for another option to olivenet IPTV that is working well for me and you can use the olivenet box if you keep their internet.
sophiamarti2012@gmail(dot)com

May 24, 2017
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Re: loss of sky channels
by: Anonymous

Hi, I don't really want to put names and phone numbers on here so if you can think of a way for me to contact you I can give you the info. Maybe setup a temporary email address ?

Regards

May 23, 2017
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Loss of Sky channels
by: Anonymous

I am guessing you have had the long winded email Olivenet sent out today, which tells us absolutely nothing! All we want to know is when or if we are going to get the channels we have paid for back! Like you, I would guess Sky have put a block on their transmission. May I ask who else you use in order to get the Sky channels, any info would be very helpful. Thanks.

May 23, 2017
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IPTV
by: Anonymous

The reason why SKY channels are missing is because they have obviously been found out and threatened with legal action if they do not stop broadcasting. However, they will not say this but make an excuse that they are making space for ultra high definition (4K) channels etc, but it's strange why only sky channels are the ones missing....I use an identical system with all sports movies and movie club with over 5000 series/films and it never freezes or have loss of channels. I think Olivenet will be losing a lot of customers...

May 23, 2017
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Bad service
by: Anonymous

All Movie channels UK gone .No Sport UK 1 /2/3/4/5 and F 1 Gone,
Mutch more Channels Black.
Fox Also Gone.

Bad Service.

May 20, 2017
Rating

No Sky Sports Channels
by: Gary

As the other emailers have stated we installed July 2016 all ok. Just returned 15th May 2017 guess what ? No Sky Sports Channels. Will they fix this ? Or is it a myth ? What other potential options are out there ?

Disgruntled

Nueva Andalucia

May 20, 2017
Rating

No sky sports with Olivenet
by: Martyn

Have just signed up with IPTV - no sky sports even though i was told sky sports is part of the package, wasn't told of any problems either. Not good business practice is it

May 20, 2017
Rating

More loss of channels!
by: Anonymous

Yet again problems with Olivenet Iptv. We arrived Thursday night and found we have no Sky sports at all! Phone them yesterday and was told that it was not just us it was all Olivenet customers and they were working on it and it would be up and running shortly! Well guess what it is now Saturday and it is still not working and they don't have any idea when it will be! Not good enough.

Can anyone recommend another provider for iptv and broadband, don't need a landline. Preferably someone cheaper/more flexible and reliable.

Many thanks.

May 01, 2017
Rating

Good internet possible without land line?
by: Anonymous

Can anyone recommended an internet a service that does not require a land line as we on,y come for holidays and don't want to pay a monthly bill that's not used 7 months a year. We have been renting a system when we arrive but I'd like a system we can leave in the apartment as every time we arrive we have to collect and install.

M. Keogh

Apr 30, 2017
Rating

Loss of Sky Sports 4 and 5
by: Michael

I am having terrible troubles with Olivenet IPTV system breaking up continuously losing Channels over the last few months
Tuesday crowned it all Sky Sports 4 and 5 were lost
Enough is enough Olivenet you cannot describe your IPTV system as quality TV

When are you going to get a reliable supplier of IPTV

Internet is great, I have been with you since you started. A little upset now, you promised 100mb and billed me for it but you have not switched on the extra 60mb

Please get your act together

Apr 21, 2017
Rating

Olivenet
by: Andy

The only way to get anywhere with them is go to their office. Tech help will give you a direct number to call but the problems are so frequent I'm wasting so much of my time trying to resolve these
I will probably change to vodafone fiber and use my own IPTV box which works so much better live and on catch up plus I get to watch thousands of movies and box sets

Apr 18, 2017
Rating

No IPTV Service AGAIN
by: Anonymous

Yet again last night we lost our TV stations and as Andy said it is only UK stations that are affected! Prior to this it kept freezing so much it was almost impossible to watch. Really fed up with this now. Have sent yet another email to them and will try calling them this morning, but most likely will get no where. Need to investigate if we can go with anyone else, not sure if possible as they provide service to our whole community. If anyone can recommend another provider and knows if this is possible we would be grateful.

Apr 17, 2017
Rating

Unreliable, useless customer service
by: Andy

Fed up with this company, constantly resetting router as no internet signal and IPTV service (UK channels only) not working at all this evening ! As their client base grows this will undoubtably have an affect on the service. This is proved by only UK channels not working as most people watch U.K. TV I'm sure. I cant even connect another provider's IPTV box as the Olivenet routers' port zaps it and wipes the software. Will be cancelling shortly

Apr 13, 2017
Rating

Good at times
by: Anonymous

We have and Olive Net for several years now. Broadband we have found very good and the to is good to a point! It is forever freezing at night, presumably when everyone is watching tv and at times no signal at all! It has been happening more and more frequently which is not good. Customer service is good if you go to their office in San Pedro but on the phone they never call you back! Don't know what other options there are, but would be interested to know.

Apr 13, 2017
Rating

No Problems in Aloha Golf
by: Michael R

We've had Olive Net Fibre for a year now in Aloha Golf and have found the service excellent. When we went to the San Pedro office to order, the staff were very helpful, courteous, spoke excellent english and ensured we understood the contract completely. Great service. nice people. We've had no cause to contact customer service since installation as we've had zero issues. We'll be looking at switching another home to Olive Net soon.
Olive Net, keep up the good work and thanks.

Apr 07, 2017
Rating

Awful customer service
by: Anonymous

Very unimpressed with this company. They do not answer emails and if you contact them by phone they assure you they will get back to you but don't. I am VERY unsatisfied with the service and will look elsewhere for alternative companies.

Apr 05, 2017
Rating

Drop outs
by: Anonymous

Up till now service has been great but last few nights service drops out totally on IPTV so no tv from about 21.00 hrs onwards. Will report and see what happens not willing to lay for a non service.

Jan 10, 2017
Rating

Olivenet FTH
by: Dr Marcus

We had the fibre installed last year and selected the 20Mb package as this will be sufficient for TV and internet. It has been very good, we use our own IPTV box and also our own router with additional wireless access points to get perfect wifi coverage where we are not connecting by Ethernet.

Until two weeks ago the performance has been faultless. Now there are regular service drop outs, sometimes lasting several hours. IPTV freezes regularly which it didn't used to do.

If you run traces and various tests you will see the service originates in the Czech republic (which is why your search results will often appear with Czech currency as the default) this may explain some of the outages.

However, the technology is far and away better than anything that can be provided by copper wire, wifi link, or satellite especially in terms of value for money. Its new technology and so bounds to have some initial glitches, but fibre into your home in the UK is at least 10 years away!

Daniel at the Riveria office is particularly helpful.

Sep 07, 2016
Rating

Just upgraded to IPTV
by: Marcus

I was on the old system for a while and just upgraded to their new IPTV platform. The installation team was fast, efficient and the quality of the picture is great. I get channels from all over the world as well which is great. Would be good to have a combined internet + IPTV package.

Jul 22, 2016
Rating

Olivenet FTTH
by: Anonymous

One thing I didn't mention in my recommendation for Olive Net is that they use FTTH - that is to say the fibre connection runs all the way to your router. They do do not depend on an ancient Telefonica copper wire for the last part of the connection. The result is a remarkably stable speed both up and down.

Jul 22, 2016
Rating

Olivenet 100%
by: Anonymous

We have used Olivenet for several months with fibre optic connections to two apartments in different buildings in Marbella. We have found every aspect of their service to be first class but, it is true, you do need to go to their office to get things started. After doing that we had our first installation done within 3 days. We did not not take the IPTV offer because it requires the use of a separate set-top box - they do not offer connection directly to a smart TV such as Samsung or LG.

Our contact was Sofia who speaks excellent English and could not have been more helpful (and she does respond, quickly in our experience, to emails).

Frankly, we would strongly recommend them.

Jul 02, 2016
Rating

Olivenet customer service
by: Anonymous

Hi, we have no issues with the speed of the Internet, it's brilliant, but the customer service is shocking.

We've had issues calling from. U.K. registered phones. So we had to drive to their offices to get out Internet connected because they hadn't responded to the 'activate' emails that we had sent.

I'm now also unable to email them, receive delivery failure messages. I have tried to contact them via their website twice over a 10 day period, and surprise surprise have heard nothing from them.

If Olivenet read this, my customer number is 2197 if you could contact me that would be great.

Has anyone else had problems emailing them over the last couple of weeks? If someone could send a test message to them that would be great!!

Many thanks

Has anyone tried to contact them
Via email recently?

Jul 01, 2016
Rating

Good service
by: Caroline

Hi, I have been using olivenet for the last few months, and to tell you the truth I am very happy with their internet, it is stable and I get 40 MB as they promised to me. I can't agree that their customer service is not good. I went several times to the office in san pedro and I was treated very well by Sophia. They all speak english so it was easy deal. She was very polite and professional

Jun 29, 2016
Rating

Speed is awesome. Customer service not so good
by: Anonymous

I've been a customer for several weeks, and I must say speed is awesome. It maxes out at 46 Mbps, both down and upstream, which is more than the advertised speed. See for yourself: http://www.speedtest.net/my-result/5439770046

On the other hand, they need to work hard on improving their customer service and people skills. They seem rather rude when dealing with clients, but maybe it's just that they are introvert. Or perhaps it's just a cultural thing (most of their workers are Russian/Ukranian).

Jun 22, 2016
Rating

dreadful customer service
by: Anonymous

cant comment on the speed but the customer service skills of the installers is dreadful.. they left the worst mess ever when installing and when they came back to try and sort out were so rude to my husband we have told them to take it out and leave... its now cancelled.. will NOT use and definitely NOT recommend to anyone.....Probably looking to Movistar or others now for fibre optic....

Jun 21, 2016
Rating

OliveNet
by: OliveNet Official

Dear customers.

First of all, we appreciate all your opinions and we will be glad to improve our services. We will check your comments in order to understand the situation from your point of view.

As the comments are anonymous we cannot know any details that can refer to an exact client of OliveNet. Hence we cannot give a proper feedback and provide a personalized assistance.

If you are a client of OliveNet and experience any kind of problems do not hesitate to contact us directly via email soporte@olivenet.es/ info@olivenet.es or you can always visit us at our office in San Pedro Alcantara, 7, Albania St.: https://goo.gl/maps/FU3juCQFUmC2.

It must be remarked, that as it is an opened source of information, there is a possibility that some comments were not written by real clients of OliveNet and were not made in good faith, therefore are not really reliable.

Kind regards,
Customer Service Department of OliveNet

May 24, 2016
Rating

Wikiker
by: Anonymous

For sky sport youneedanother iptvbox
We are happy with best-iptv.es

May 24, 2016
Rating

Avatel/wikiker
by: Anonymous

We are very happy with Avatel/wikiker
We live in the el rosario area.

May 24, 2016
Rating

Lost Catch up service again
by: Anonymous

We have again lost catch up service, third time in three weeks, happened a few days ago and was out for several days, again made five calls to them and not once was a call returned! Back on for two days and then last night gone again! We pay 70 euros a month, not good enough. Going in to see them today, going to insist on some refund. Does anyone know if Avatel are any Good? We want Internet, U.K. TV including Sky Sports. If anyone knows what they charge that would be good and can you move to them if Olive net have installed in your community first.

May 23, 2016
Rating

Olivenet - CATV no longer available....
by: Anonymous

Hi, we signed up with olivenet summer last year, and have experienced little problems. We live in the UK and use our Spanish apartment during the school holidays, so it's really handy being able to suspend the service. However, when we was last in Spain we couldn't get the CATV to work. I've emailed them and they've that it is no longer available (we wasn't made aware), but they are still charging me the same amount. They've offered their IPTV package, but having read your comments I'm a little nervous to sign up to this, plus it becomes a little expensive when it's used for only a few weeks each year.

Are there any other fibre providers in marbella?

Many thanks

May 10, 2016
Rating

Lost Signal!
by: Anonymous

We having been having problems on and off with iptv from Olive net and now today no catch up tv. Made 5 calls to them, no one calls back, the last call, they told us they were all going home and would call us in the morning! Now we have no to at all, it keeps saying no signal! Have unplugged it, turned if Internet and still no good, anyone got any ideas?

Apr 17, 2016
Rating

OliveNet!
by: Anonymous

Well, you know the old saying;

"IF IT SOUNDS TO GOOD TO BE TRUE IT USUALLY IS"

Olivenet have excelled themselves at proving this theory.

We had Olivine put in February 2016. At first it worked very well in respect of the Internet and Telephone. The IPTV side was good initially, then the problems started. Firstly it started the signal started to break up then eventually we lost service for long periods, Eventually the service failed totally.

Contact with Olivine proved fruitless. All that they could advise was to unplug the router and boxes. They stated that they were was a problem with the IPTV and that they were working on it. Two weeks on and they seem to be still working on it!!!

So, over €1,000 spent overall, and with no solution on the horizon we are simply going to cut our losses and seek out another service provider. WE feel sorry for those who have not got the resources to just dump them.

After all the hype that Olivine have put out about their system it turns out to be a total waste of time and money. Feel like we have been totally ripped off by Olivenet.

Apr 15, 2016
Rating

olivenet IPTV
by: Anonymous

We have experienced constant problems.TV keeps switching off. I think they know theres a problem but won't admit it.

Apr 15, 2016
Rating

Frustration
by: Anonymous

We have had problems for a few weeks now and mostly it crashes in the evenings. Once it crashes no point hoping it will get back so no television all night. Really fed up with it. We only have olivenet since beginning of March and all was well then but now its hopeless. Had several visits from them to look into it but nothing works. Tried changing router, black box but no. Will start looking around for new provider. Internet is great with fibte optic but IPTV is useless.

Apr 12, 2016
Rating

Olivenet
by: Christian

I've been with olive net since December 2015. Their internet is great.
There iptv channel package has been brilliant with the odd crash.

UNTIL APRIL 2016
We have had no tv for 6 days their whole tv system has crashed and they can't find a problem.
Keep telling us they¡re on it but I don't know what will happen as it's all over Marbella.

My father has lost his tv 2 miles away my brother. Has lost his tv around the corner. And when I went into there place to complain there were loads of people and the phones never stopped ringing with people complaining.

At the moment I would wait and see what happens. I'm in process of looking at other companies as don't know when or if they will sort it and will it happen again.

Mar 18, 2016
Rating

Olivenet CATV and TRUST
by: Dan

My CATV has been completely switched off and I suspect that it was knwn about all along and was just used as a hook to catch us.
Now NO confidence in their integrity
I am also having problems with my phone service.
It is some achievement when I say that they make Movistar look good.
The only thing is so far the staff I have interacted with are good.

Subject: olivenet

Mar 08, 2016
Rating

Excelent
by: Anonymous

Hello to ALL.

I switch to OliveNet principally by their CATV channels and in the las invoice email I get a notification that they soon will switch off CATV, "because it is replaced with new service, IPTV". That news is not very good, however internet is perfect. I will try to get less speed (have a lot in disuse) and try their IPTV, that according a description have a lot of features.

Feb 22, 2016
Rating

CATV
by: Anonymous

We subscribe to Olive net and have had no problems up until now! Can not get our UK channels, keeps crashing and needs rebooting, says weak or no signal. They tell us they are stopping catv in a couple of months time and if we wish to continue we have to pay more each month! What a scam, they get you in and then do this to you, shameful. Will look for another provider, don't trust them at all. Beware.

Dec 04, 2015
Rating

Cost of Intstallation
by: Anonymous

Olive Net have just installed cable in my urbanisation ( detached villas) , but want to charge me 800€ to bring the cable to my house ....seems very high when Movistar etc dont charge in Madrid and I think the law puts a cap on maximum charges for connection

Nov 22, 2015
Rating

Very Good ISP
by: Anonymous

We've had Olivenet for nearly a year.... Their fiber optic is very good
indeed..

Nov 22, 2015
Rating

EXCELLENT
by: Anonymous

Olivenet are excellent----

Sep 07, 2015
Rating

OliveNet
by: Marbella Family

Hello Sharon,

Sorry to hear that you're having difficulty with the CATV. We spoke to another reader who uses OliveNet and they had no issues when they connected the cable directly from the TV to their router. However, they did say that they had OliveNet install the cable, which required a bit of work to get it right.

You may want to call their hotline for details. We dealt directly with Adrian at his details, below, and we was very helpful:

Adrián Cuevas Muñoz
Departamento de atención al cliente.
info@olivenet.es

www.olivenet.es

Sep 04, 2015
Rating

Can't connect to CATV
by: Sharon

Can anyone tell me how to connect the CATV channels? Olive Net told me to buy regular satellite cable and just connect it from TV to the router, and that's not working... frustrating!

Sep 04, 2015
Rating

Should have changed a long time ago
by: Robert

Switched from Movistar to OliveNet and all I can say is that I should have done this a long time ago.

The installation crew was fast, courteous and spoke English, Ukrainian and Spanish. They did the work quickly and efficiently and they were clean and quiet during the entire installation period.

If you're looking for fast internet, definitely recommend OliveNet.

Also, when I contact the customer service line, someone always answers my email or call within a short period of time.

Aug 30, 2015
Rating

Bad Service with OliveNet
by: Anonymous

Changed from Movistar to OliveNet, it crashes every 1 hour and most times requires a Modern Reset. Paying for 40 mbs but only getting 26.

Modem seems to have a problem and I called them a couple times, they were rude on the phone saying they would send someone to check it 2 weeks ago and nothing so far. Paid 580€ for the installation and they didn't even finish the job since I also request an Wi-fi extender.

Also if I close the door on my bedroom that is one floor above the Router I get no signal. Yet with Movistar I had no problem.

Aug 08, 2015
Rating

Really Good
by: Real Property Marbella

We hire olivenet Service a couples of month ago for our office in marbella center and we really happy with their service.

Aug 08, 2015
Rating

Can recommend Olive Net
by: Anonymous

We live in Nueva Andalucia and switched to Olive Net a couple of months ago. The switch was quick and have had no problems with the service. We are able to use our IPTV box for English and Danish. Before the switch we could only stream during the day.

Aug 08, 2015
Rating

Olivenet
by: Angela Marar

`We live in Puerto Banus and installed Olivnet fibre optics 6 months ago. would highly recommend them. Never had a problem. They are extremely efficient. We get unlimited upload & download up to 50 mb

Aug 07, 2015
Rating

Olivenrt
by: Anonymous

We recently installed it with CATV (30+english soeKing stations) and have found it to be excellent. Kids are thrilled also.

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